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VIPP FAQs

On this page you can view our Frequently Asked Questions.

For information that is not covered, please contact us here


How do I upload a VIPP Plan?

Once you have logged into the VIPP Acknowledgement Website:
1. Click on the ‘VIPP Plans’ link
2. Click on ‘Add new plan’ button
3. Enter the tender name, tender number and your deadline for a response
4. Select a file to upload at the "Attach Plan" section
5. Select either "Assistance" or "Acknowledgement"
6. Click ‘Submit Plan’
 

Why do I have to select either "Assistance" or "Acknowledgement" when I submit my VIPP Plan?

 
By selecting "Assistance", you are given the option to seek feedback or advice on your VIPP Plan by an ICN Advisor before you submit the Plan for acknowledgement.You are also able to update and re-submit the VIPP Plan until you are satisfied and confident of obtaining acknowledgement for the Plan.

If you select "Acknowledgement" when submitting a Plan, it will be allocated to a VIPP Analyst to undertake the acknowledgement process. Feedback or advice regarding the Plan will not be provided if you select "Acknowledgement".
 
Assistance, feedback and advice are provided by qualified ICN Advisors whilst acknowledgement of final VIPP Plans are performed by VIPP Analysts.
 
 

What happens after I submit a VIPP Plan?

The VIPP Administration Team receives the VIPP Plan and allocates it according to the selection you have chosen. If you choose "Assistance" the task will be allocated to an ICN Advisor who will provide assistance and feedback on the submitted VIPP Plan prior to acknowledgement .

If you choose "Acknowledgement" the task will be allocated to a VIPP Analyst for evaluation. The VIPP Analyst will certify the Plan if all the requirements are met.

A acknowledgement letter will be sent to the bidder and the agency will be notified of this acknowledgement.


What happens if there is an error message when I try to upload a file?

If you experience an error message when trying to upload a document, please let us know so that we can fix the problem as soon as possible via the Website Assistance page.

 

I have already submitted my VIPP Plan but I have made some changes to it, how do I update it online?

 
If you have already submitted your Plan for assistance online, you are able to upload an updated Plan into the system.
 
1. Click into "VIPP Plans"
2. Click the <Plan> icon next to the relevant Plan that requires updating. A small pop out box will appear.
3. Select the updated document
4. Select "Assistance" or "Acknowledgement"
5. Click on "Update Plan"
 
This will save an updated copy of the Plan into the system along with the original document that was uploaded.

If changes to your Plan need to be made after you have submitted your Plan for acknowledgement online, you will need to contact us via the feedback option within the "VIPP Plans" section.
 
 

I have put in the incorrect tender name and/ or tender number, how can I change it?

 
If you are a bidder, those changes can only be made by a VIPP Administration Team member. Please let us know what changes need to be made via the feedback option of the relevant Plan and we will update this for you.

If you are an agency, you have the option to edit those details after logging on.
 

What are the timeframes for acknowledgement?

Once a VIPP Plan is received, acknowledgement will take at least 2 working days. Of course, this is dependent on the size of the contract and the number of bidders there are. We advise you to seek advice and involvement from ICN as early as possible in the tendering process.


What happens if bidders cannot or do not put in a VIPP Plan for acknowledgement? Would it be the same as excluding bidders if they are late in their submission?

If a bidder cannot or does not put in a VIPP Plan for acknowledgement during shortlisting stage, they will be considered non-compliant.

 

I can't download the Acknowledgement letter. What do I do now?

 
Please contact the VIPP Administration Team via the Website Assistance page and one of our representatives will contact you as soon as possible.
 

How many evaluation reports does the agency receive?

Agencies will receive one evaluation report per contract tender.